Mario, one of our service designers, will be attending a one day workshop on 12.11.2015 on Universal design for the Web, run by Difi.  Mario will be participating for two reasons: in order to update his competence on universal design, and secondly in order for him to observe how Difi informs stakeholders about universal design requirements. This will provide a valuable insight on how to inform stakeholders about universal design in another area: self service –  which HFS is currently working on.