HFS reached the final of the National Design Competition (Statens Designkonkurranse) 2010, which focused on service design in a specific part of the health sector.
The aim of the project was to improve the patient experience at ‘Legevakten’ (Emergency medical care centre). This included providing patients with a more predictable, safe and clear experience while they are at the ‘Legevakt’, as well as creating an understanding of the waiting time by explaining how Legevakten’s triage system functions in order to foster an understanding of why some patients are prioritised over others.
Develop a detailed project plan, describing the design process and various methodologies and tools to be used.
HFS’s contribution was selected from approximately 15 submitted tenders for the final round of negotiations, as one of three bidders.